There for you on all channels

Your purchase of consumables, tools and machines must be one thing above all: uncomplicated and fast. That's why we are there for you on all channels, according to your personal preferences, to provide you with the right product and service offer at the right time, at the right place.

Personal advice

Do you need individual advice? Then your personal contact in the field service will be available to provide you with advice and assistance. If you are unable to reach us, our telephone sales specialists will be happy to help with your concerns. To cover your urgent immediate needs, our FÖRCH sales branches are also available to you, some even around the clock.

Digital purchasing

Our digital ordering channels speed up your purchasing process and also offer a whole range of services with real added value. Whether in the online shop, via app or direct interface to your merchandise management system – we are the strong partner for your craft, even in the digital age

Field service insider

Even in fast-moving times, the personality and individuality of your business is close to our hearts. That is why customer orientation, attitude and competence are top priorities for our field staff.

Of course, your personal sales advisor will also advise you on the customised digital services, services or order and storage systems from FÖRCH. This makes your purchase of tools and consumables even easier and more flexible.

FÖRCH sales branches - on site for you

Our FÖRCH sales branches combine the fixed coverage of your immediate needs, easy accessibility and numerous services and promotions - some even around the clock, 7 days a week. In addition, your order can be assembled in advance and picked up or even delivered within a few hours using our “FÖRCH to go” and “FÖRCH to get” services.

Immediately available products to touch, test and experience

In addition to competent on-site advice and changing offers and promotions, our FÖRCH sales branches offer numerous services with real added value. We stock your individual assortment and ensure with our weekly tradesmen's breakfast that nobody has to go hungry to the construction site or the workshop. Many of our articles are available for you to cover immediate needs directly in the FÖRCH sales branches on site. Should we exceptionally not have your desired product in stock, we will gladly send it directly to your desired address within 24 to 48 hours.

FÖRCH to go

So that you don't lose any time, we will gladly pack your available products in advance and free of charge. Order by phone at your FÖRCH sales office until 3 p.m. and pick up your ready-packed goods at your FÖRCH sales office on the same day.

FÖRCH to get

Use our delivery service for all directly available products and receive your goods within a few hours directly to the construction site or workshop. We deliver to all addresses within a maximum radius of 30 km around your personal local FÖRCH sales office.

Experience FÖRCH sales office at first hand

Experience FÖRCH up close and personal and benefit from the attractive offers at our in-house exhibitions, promotional days or theme days. For Topic_BCK-specific customer training and seminars, you will also find suitable premises in our FÖRCH sales offices.

E-commerce solutions at the cutting edge

With access to the FÖRCH online shop, we not only create the basis for round-the-clock shopping, but also offer some additional functions with real added value. In future, you can manage your cost centres or set up an approval workflow quickly and easily in your customer account.

Our e-commerce solutions also accelerate your purchasing processes. Through our scanning systems or via a digital connection to your ERP system, you increase your efficiency and that of your employees.

Telephone sales

In addition to the sales consultant, our telephone sales is a time-saving and effective way to get in touch with us directly from person to person. In the event of holiday or illness, the telephone sales department and the internal sales department also take over the replacement of your sales advisor, so that no order, request or demand remains unfulfilled.

Over 98% of all items are continuously available within 24 to 48 hours
Warranty and replacement
Free returns and collection of returns and repairs
Sustainable shopping
Quality, environmental and energy management according to standards.